• Complaints Policy

Complaints Policy

At BDO Northern Ireland we seek to ensure that all insolvency appointments are conducted with the highest standard of professionalism, integrity, objectivity, professional competence and confidentiality.  We do understand however, especially given the nature of insolvency proceedings, that disputes, complaints or matters of dissatisfaction may arise.  Complaints can very often arise out of a misunderstanding or miscommunication and therefore should you have any matters of concern or complaint we would encourage you to contact BDO in the first instance where your complaint can be promptly acknowledged, addressed and hopefully fully resolved.

Should your area of concern be unresolved by firstly speaking directly with the Insolvency Practitioner, who may be contacted by telephone on 02890 439009 or by a pre-arranged meeting; complaints may also be put in writing for the attention of the Insolvency Practitioner to: BDO NI, Lindsay House, 10 Callender Street, Belfast, BT1 5BN.

Should any complaint subsequently remain unaddressed or inadequately resolved, we would direct you to the Complaints Gateway at the following link: Complaints Gateway

The Gateway is run by the Insolvency Service and is a single-entry point for complaints made about Insolvency Practitioners.  Should the Gateway staff consider that a complaint merits further consideration, they will pass it to relevant authorising body.

The Recognised Professional Bodies of the Insolvency Practitioners are as follows:

  • Brian Murphy: The Institute of Chartered Accountants Ireland; 
  • Michael Jennings: The Institute of Chartered Accountants Ireland; and  
  • John Young: The Institute of Chartered Accountants England and Wales.

Insolvency Practitioners are also bound by a Code of Ethics which can be found here.